Hotel Human Resource Executive Job Description

Hotel Human Resource Executive Job Description

Position Description

Department: Human Resource

Reports To: Human Resource Manager

Purpose: To support the recruitment process and fill positions on a timely basis by co-coordinating resume searches and processing resumes, co-coordinating interview schedules and interviewing candidates for non-exempt positions.

Constituents:

·       Candidates

·       Management

·       HR Consultants

Indicators of Success:

·       Achievement of Hotel financial goals (GOP)

·       Employee satisfaction and retention

·     Customer satisfaction and loyalty goals (Complaints per Thousand, Comment Cards, annual quality review)

·       Achieve goals for candidate and manager satisfaction

·     Identify qualified candidates for open positions within a specified time frame

Areas of Responsibility: Identifies qualified candidates by co-coordinating resume processes, preparing interview forms and conducting reference checks

·       Respond to incoming resumes as appropriate

·  Provides HR Consultants and/or Hotels with resumes which meet the position requirements

·   Conducts screening interviews Provides administrative support for the recruitment process

·       Co-ordinates candidate interview schedules

·       Updates candidates on the status of the selection process

·       Drafts offer letters

·   Handles recruitment assignments for assigned non-exempt positions from beginning to end

·       Screens and refers candidates

·       Offers position to selected candidates

·   Prepares and maintains current recruitment status reports

·       maintains current statistics on open and filled positions

·       Tracks and summarizes recruitment costs as necessary

·       Creates 100% guest satisfaction! Genuine hospitality and by exceeding guests expectations

·    Gives personal attention takes personal responsibility and uses teamwork when providing guest service

·  Listens, apologizes with empathy finds a solution and follows through when resolving guest problems

·    Assumes the responsibility to notice when the guest is not satisfied and uses the best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

·  Performs other duties as required to provide, Genuine hospitality

· Assists in the co-ordination of responses to EEO complaints, OH&S, Industrial Relations and grievances by researching situations and gathering information as requested

·   Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to the employee

·       Handles transfer or reclassification requests

·  Utilizes leadership skills and motivation techniques in order to maximise employee productivity and satisfaction

·  Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs

·  Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which don’t conform to the hotel’s standards

·       Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and coordinating employee orientation, conducting training sessions and other ongoing programs

·       Informs employees of benefits, Hotel policies etc

·       Conducts training sessions as requested

·       Administers special employee promotions

· Maintains record-keeping requirements of Workers’ Compensation as directed and provides necessary follow-up

·  Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to the Human Resources Manager. (Download HR Manager JD here)

·    Maintains safe and secure environment for customers and employees

·       Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance

·   Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

·     Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

·       At all times projects a favourable image of the Hotel to the public

Success Factors: Focus on the Customer

·  Seeks to understand the guest, internal and external customers and meet and exceed the needs of both the customer and the company.

Foster Teamwork

·     Works well in a team environment and motivates the team to sustain exceptional levels of performance.

Communicate Effectively

· Clarify and provide information so that co-workers, customers and suppliers understand and can take action.

Attend to Detail

·       Ensure that work is accurate, thorough and to the highest standards.

Apply Professional, Product or Technical Expertise

·   Demonstrate the ability to apply technical, professional or product expertise to everyday hotel situations.

Build Strong Relationships

· Foster trust and co-operation among co-workers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit.

Key Skills and Requirements:

Organization

·  Demonstrate ability to proactively prioritize needs, put first things first and effectively manage resources and time.

Business Communication

·       Use results-oriented writing techniques and strategies for correspondence (Eg. Memos, letters, reports, proposals etc) with correct grammar and punctuation.

Computer

·   Basic ability to use computer hardware and software (Eg. Word processes, desktop publishing and graphics).

Technical Service Skills

·     Demonstrate understanding of the technical service skills for assigned area.

I have read and understood the Position Description as outlined above.

Employee Name & Signature:

Date: